Ordering, Shipping and Return FAQ's
How long
will it take to receive my order?
This depends on what you order. Orders are usually reviewed
and processed during the same business day that they are received
and shipped out within 36 hours.
Most of this equipment is delivered by a freight
carrier and can take up to three weeks to arrive. The lighter
items ship UPS and usually arrive within a week.
E-check orders received through PayPal will
be processed the same way except they will be posted when
the E-check is cleared.
Orders by mail with a check enclosed are processed
the day they are received and posted the day the check is
cleared.
After you place your order, you will receive
an e-mail from our customer service department, letting you
know approximately how long your order will take to get to
you.
I need my
items by tomorrow. Is this possible?
In most cases, no. You can e-mail
us to find out if we can rush an order to you and we'll
see what we can do.
Can I call and place
an order over the phone?
Yes. Please call 561-745-2832 and leave us your name, phone number, billing address and the list of items you wish to order, along with a good time to call you. We will then call you back to get your credit card information and complete your order.
Do you accept purchase orders?
We do accept purchase orders from schools, government facilities,
commercial gyms and others. Please CLICK
HERE for more information.
Shipping
charges
On the order form, a standard shipping chart is provided for
easy calculation. Although we usually leave it as is , it
occasionally doesn't cover the actual charges for heavier
items. In this case, we will contact you and let you know
the balance that is needed for shipping.
If you are ordering a heavy item by mail or
purchase order, please e-mail
us first, to find out what your shipping cost is.
Where can
items be shipped to?
If you would like an order shipped outside of continental
United States, please click
here. We do not ship overseas, but we can ship to Canada,
Alaska, Hawaii and other locations outlying the United States.
Can I pay by
any other means other than PayPal?
Yes. You can mail with a bank check or money order. This
method takes longer to process, but it is certainly an option
if you so prefer.
To mail in an order:
-
-
Mail the form, along with a check or money order (made
out to Ideal Fitness, Inc.) to:
Ideal Fitness Inc.
P.O. Box 244582
Boynton Beach, FL 33424
Prices
Subject to change without notice. However, once
your order has been placed, the price you intended to pay
will stand, as long as there wasn't a typographical error
on the page.
Occasionally, we must include additional charges
for shipping very heavy items. We will contact you if this
is the case.
Returning Merchandise
Defective merchandise or merchandise shipped in error
may be returned within 30 days of receipt of merchandise.
Refunds and exchanges for other reasons are possible, but
we do not pay the return shipping charges for them. Please
e-mail us if you
have any questions or concerns about this.
Why use PayPal?
PayPal is one of the largest credit card processing agencies
in the world. It processes payments through totally secure
web servers. It also allows for the quickest order processing
following payment.
What is the procedure for a first
time user of PayPal?
The PayPal Shopping cart will take you to pages to ask
you for relevant details to process the order. It will
also want to authenticate that you are who you claim to
be. Until this is done you cannot process the transaction.
They will send you an email to the email address that
you gave them together with a membership number which
must be processed before you can continue with the transaction.
This usually takes a matter of minutes.
I have problems using PayPal --
is there anything I should check?
If you are having trouble or errors with PayPal It is
likely that you do not have cookies enabled on your computer.
PayPal Needs Cookies turned ON to
make purchases:
Cookies are used by shopping carts to keep track of order
data. If you turn off cookies in your browser you cannot
place an order.
Your web browser must be configured to accept
"cookies" to access most secure websites, including
PayPal. This is necessary for the Shopping Cart to function.
(Please note that ShapeUpShop is not responsible
or liable for any changes you make on your computer. The
information provided on this page is provided in good
faith by a third party).
If you are using Microsoft Internet
Explorer version 6.0 or higher:
If your Internet Explorer browser
version is 5.0 or 5.5, you will need to enable session
cookies.
-
From
the Tools menu in IE 5 or IE 5.5, click Internet Options.
-
The Internet Options dialog box will open.
-
Click the "Security" tab.
-
Click the Internet icon. (If you are on a local area
network, you must also repeat this procedure with
the Local internet icon selected.)
-
Click Custom Level. The Security Settings dialog box
opens.
-
From the Settings list, scroll down to Cookies.
-
Ensue the "Allow cookies that are stored on your
computer" option, it is Enabled.
-
Ensure "Allow per session cookies (not stored)"
is Enabled and then click "OK".
-
Click "OK" to close the Internet Options
dialog box.
To accept cookies using Netscape
in Windows:
-
Click
on "Edit" from the top bar.
-
Select "Preferences".
-
Select "Advanced".
-
Where it says Cookies, select either Accept all cookies
or Accept only cookies that get sent back to the originating
server radio button.
-
Click "OK".
-
Go back to the Web and click the Reload button. You
should receive the most recent versions of our web
pages.
To accept cookies using Netscape
on a Macintosh:
-
Click on "Edit"
from the top bar.
-
Select "Preferences".
-
Select "Advanced".
-
Where it says Cookies, select either Accept all cookies
or Accept only cookies that get sent back to the originating
server radio button.
-
Click "OK".
-
Go back to the Web and click the Reload button. You
should receive the most recent versions of our web
pages.
-
If problems persist you may need to clear your Cache
and or Cookies.
In addition: Errors 3001-3005-3009
are general errors that may have several different causes.
These errors are usually temporary and can be related
to heavy internet traffic and/or temporary website maintenance.
Please follow these steps for your specific
web browser and Operating System. Please note, if your
specific
browser is not listed below we suggest that you use
the "Help" section of your browser or contact
their customer service centre.
The first thing you will want to do is
make sure that you are accessing www.paypal.com directly
rather than through a Bookmark or Favorite. You can
then follow the instructions below to clear your web
browser's cache and cookies (Temporary Internet Files).
Clearing Cache and Cookies for
Internet Explorer or AOL on Microsoft Windows:
-
Click on the "Start"
button.
-
Select "Settings" and click on "Control
Panel".
-
Double-click on the Internet (or Internet Options)
and select the "General" tab.
-
Click on the "Settings" button in the Temporary
Internet Files section and choose "View Files".
-
Click on "Edit" and select "Select
All".
-
Press the "Delete" key on your keyboard.
If prompted to verify that you want to delete your
cookies, click on "Yes".
Clearing
Cache and Cookies for Internet
Explorer on a Macintosh:
-
Click on "Explorer"
or "Edit" at the top of your screen.
-
Click on "Preferences".
-
Under Web Browser Preferences click on "Advanced".
-
Click on the "Empty Now" button on the right.
-
Under Receiving Files Preferences click on "Cookies".
-
Click on the "Delete" button to the right.
-
Click "OK".
Clearing Cache and Cookies for
AOL on a Macintosh:
-
Click "My
AOL" at the top of your browser.
-
Select "Preferences".
-
Click the "WWW" icon on the left hand side.
-
On the right hand side, click "Empty Cache Now".
-
Click the "Advanced Settings" button on
the right. **This will bring up a new window for Advanced
Settings.
-
To the left under "Receiving" click "Cookies".
-
Highlight all cookies and press "Delete"
on your keyboard.
Clearing Cache and Cookies for
Netscape on Microsoft Windows or Macintosh:
-
Open Netscape
and select the "Edit" pull down menu.
-
Select "Preferences".
-
Click on "Advanced" on the left hand side
of the screen and then "Cache". You will
see an option to clear your disk and memory cache.
It is best to clear both types of cache.
-
You may also need to locate the folder on your hard
drive named "Cookies" or "Magic Cookies"
and delete the cookies that are stored there.
-
If this does not correct the problem, please wait
a short time, restart your web browser, and attempt
to access www.paypal.com directly.
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